I am happy to report my mother's interaction with the Delta Airlines Manhattan Office was exceedingly good. She was welcomed with professionalism and warmth from the moment she walked in, which put her at rest right away. My mother was first concerned since she frequently felt overburdened by trip plans. But that was quickly altered by the Manhattan office personnel.

The crew was really attentive and patient. Following an unforeseen change in her travel arrangements, one representative in particular—whose name we regretfully cannot reveal—went above and beyond to help her rebook her trip. They made sure all of her questions were addressed, clearly described each step, and even printed her most recent itinerary for ease of use. Such individualized treatment is uncommon in the hectic travel world of today.

Their sincere understanding and empathy was what most impressed me. The in-person assistance from the Delta Airlines Office in Manhattan was really helpful to my mother, who is not very tech-savvy. They took the time to walk her through the Delta mobile app and show her how to quickly check flight statuses and gate information on her phone for next trips.

My mom left the office feeling comfortable and confident because of the Manhattan team's professionalism and customer-first mentality. The excellent help she received in advance was largely responsible for her subsequent smooth travel experience.

It is refreshing to see an airline office that not only meets but surpasses expectations in a city as busy as New York. We are sincerely appreciative of the Delta Airlines Manhattan Office's considerate and respectful treatment of my mother. Our family is devoted to Delta Airlines because of this quality of service.