My neighbor recently shared their experience with the EL AL Airlines Nairobi Office and I felt compelled to express how impressed they were with the level of service and professionalism demonstrated by the staff. From the very first interaction, they were met with a warm welcome and genuine willingness to help, which immediately put them at ease.
They had a few queries regarding flight rescheduling and baggage allowance, and the staff patiently walked them through every detail. The representatives were not only knowledgeable but also extremely courteous, showing a true understanding of customer needs. My neighbor particularly appreciated how the team provided clear guidance about travel documents and COVID-related travel protocols, which had been a source of concern.
What stood out the most was the efficiency of the service. The queue was well-managed, and they didn't have to wait long. Every request was handled promptly, and follow-up emails were sent without delay. This level of professionalism leaves a lasting impression.
Additionally, the Nairobi Office's location is convenient, and the office itself is clean and well-organized, offering a comfortable environment for travelers through assistance.
My neighbor's entire travel planning experience was made smoother thanks to the EL AL Airlines Office in Nairobi, and they now feel more confident about future international travel with the airline. It's rare to find such a dedicated and responsive team, and EL AL Airlines has clearly invested in ensuring top-tier customer service in Nairobi.
They had a few queries regarding flight rescheduling and baggage allowance, and the staff patiently walked them through every detail. The representatives were not only knowledgeable but also extremely courteous, showing a true understanding of customer needs. My neighbor particularly appreciated how the team provided clear guidance about travel documents and COVID-related travel protocols, which had been a source of concern.
What stood out the most was the efficiency of the service. The queue was well-managed, and they didn't have to wait long. Every request was handled promptly, and follow-up emails were sent without delay. This level of professionalism leaves a lasting impression.
Additionally, the Nairobi Office's location is convenient, and the office itself is clean and well-organized, offering a comfortable environment for travelers through assistance.
My neighbor's entire travel planning experience was made smoother thanks to the EL AL Airlines Office in Nairobi, and they now feel more confident about future international travel with the airline. It's rare to find such a dedicated and responsive team, and EL AL Airlines has clearly invested in ensuring top-tier customer service in Nairobi.
